Audience: Member Organizations | Estimated Reading Time: 3 minutes
Why It Matters
As the Huron Perth and Area Ontario Health Team (HPA-OHT) shifts its focus towards population health, understanding patient experiences becomes crucial for improving care quality. The Patient Reported Experience Measures (PREMs) survey provides valuable insights into healthcare experiences in the Huron Perth area, enabling organizations to enhance their services. HPA-OHT is one of two sites in Ontario piloting the PREMs program.
Dig Deeper
Key Findings from the PREMs Pilot
Initial results from May 22 to August 19, 2024, show:
- 197 responses collected
- 67% completion rate
- 93.6% overall satisfaction
Participating Organizations
- Heart Failure Program (first to join)
- Bluewater Area Family Health Team (FHT)
- Clinton Family Health Team
Survey Focus
The 54-question survey emphasizes equity and inclusion across five key areas:
- Respect for patient values and decision-making
- Accessible information and education
- Timely access to care
- Continuity in care transitions
- Involvement of family and friends
Initially targeting patients with heart failure and chronic obstructive pulmonary disease (COPD), the survey was extended in July to include all patients seen by the participating FHTs.
Impact and Next Steps
These early results provide a clearer picture of patients’ needs and experiences, offering actionable insights for enhancing care delivery across the HPA-OHT network. Local data can be provided to the participating organizations.
Learn More
For more information about the PREMs pilot program please contact HPA-OHT Project Coordinator Kim Van Wyk.
